Frequently asked questions


Why is there a customs fee included with my international order?

Customs fees are not covered in the shipping costs that are charged by Refenze. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes. Please note that no matter whom the carrier is, the laws and rules are the same for everyone. Each country is different and each carrier handles these issues differently when clearing customs.

When will products be restocked?

At this point in time, we cannot predict when or if products will be restocked. As a new and blossoming company we will try to restock the most desired products but also seek to improve and innovate new products for you on a consistent basis. Thank you for your understanding!

 

What countries do Refenze ship to?
Refenze ships worldwide.